Outbound Sales Gurus - Call Centre Experience
|Location:||Sydney, NSW, Australia|
|Call:||(02) 8001 6478|
We are looking for Talented Superstars! If you are an A Player, then hit APPLY Now!
Our client is seeking a call centre customer service officer to join their team! Our client is an innovative technological group that has a passion for developing high quality products.
The ideal candidate will have previous exposure to data entry, strong communication skills, previous experience in customer service or call centre environment and good computer knowledge.
- Strong communication skills and the natural ability to build rapport with clients and colleagues
- Excellent phone manner
- Proven ability to multi-task and pay close attention to detail
- Verbal and written communication skills is a must
- Managing and controlling incoming enquiries, register calls and arranging appropriate persons to attend inquiries whilst completing the call with an action
- Maintain the company image as the first point of contact in the Call Centre and raise the current standards of customer satisfaction
- Create operational reports
- Job Cost and entry of timesheets
- Conduct customer service surveys
- Create complicated letters/mail outs/mail merge
- Sort and file finance documents including contracts, credits and correspondence
- Update the national leave dashboards
- Maintain Complaints register
- Reading and understanding legal documents
- Assisting with National Projects
Experience and Qualifications:
- 1-5 years previous Customer Service or Response Centre experience
- Exposure to Data entry
- Intermediate level of computer skills
- SAP knowledge and experience is desirable
This position will be filled quickly, so do not miss out on this great opportunity. Apply Now!
Our agency guarantees that all applications made to our advertised positions are 100% confidential and all candidates are met with before submitting details to any of our client base. Applicant resumes will not be passed onto a 3rd party without your prior consent.
This advert was posted by CRIS. http://cris.cloud