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RCSA Certified
EBR is a certified member of the Recruitment and Consulting Services Association Ltd (RCSA). The RCSA Service Delivery Standard sets a benchmark for the highest quality service and operational efficiency in the recruitment industry. This certification is a demonstration of our commitment to excellence in recruitment service.
The Service Delivery Standard is built on internationally recognised management standards and developed to suit the particular requirements of the recruitment industry.
Key outcomes are operational efficiencies and stronger customer loyalty, and underpinning it are the principles of the RCSA Code for Professional Practice.
Our commitment to this Standard brings you a commitment in 4 key areas:
Service Promise - Clarity in what we offer to you and the benefits this will bring to you
Service Delivery - Consistency and reliability in delivering this service to you
Customer Relationships - Customer relationship managed in an open and mutually agreeable manner
Compliance - On-going adherence to ethical and legal requirements
For more information on the RCSA Service Delivery Standard click here.
On-going improvement is an important element in the success of our business. Our auditors, Fathom Business Architects, review the business regularly and submit a recommendation to the RCSA of whether we should certification. EBR are proud to have maintained this certification, and therefore the right to display the certification logo.
EBR are committed to providing you with excellent service, and we look forward to continuing to do so.
